Terms & Conditions

The contract is concluded between the customer and Fade Lab, owner Milan Petrov. Deviating terms of the customer do not apply unless we have agreed to them in writing.

A request sent through this website is not yet an appointment. The appointment comes into existence only when we confirm it in writing by email or by telephone. We may decline a request without giving reasons, in particular if the requested service is not one we offer.

We cut fades and tapers, the design work that sits on them, and beard blends into a fade. We do not offer scissor cuts, colouring, perms, hair replacement or cosmetic treatments. A booking for a service we do not offer will be declined or, if only discovered in the chair, converted into the nearest service we do offer, with your agreement.

The prices published on this site are final prices in euro and include statutory VAT. Payment is due immediately after the service, in cash or by girocard, Mastercard or Visa. Prices may change; the price valid on the day of the appointment is the one shown on this site on that day.

Where you have specified a guard number in advance, we cut to that length with a tolerance of ±0.5 mm and confirm the guard with you in the chair before switching on. If we cut shorter than agreed, the appointment is free of charge. Length that has already been removed cannot be restored; the guarantee is a price guarantee, not a promise of reversal.

Appointments can be cancelled or moved free of charge up to 12 hours in advance by telephone or email. For later cancellations and for appointments not attended we may invoice 50 % of the service price as compensation for the reserved chair time. The customer is free to prove that no loss or a substantially lower loss was incurred.

We hold your chair for 10 minutes. After that we may shorten the service to the remaining time or treat the appointment as not attended under clause 6, because the following customer has their own slot.

Please raise anything you are unhappy with while you are still in the chair. We correct anything correctable on the day, free of charge. Where a correction requires regrowth, the corrective appointment is free within 14 days. Statutory warranty rights remain unaffected.

Please tell us before the cut about skin conditions of the scalp, open wounds, recent surgery or a known allergy to the products we use. We may decline a service if performing it would risk your health. We are not required to ask for and do not store health data.

We are liable without limitation for injury to life, body or health and for intent and gross negligence. In the case of slight negligence we are liable only for breach of an essential contractual obligation and only up to the foreseeable damage typical of this type of contract. Liability for personal belongings brought into the studio is limited to intent and gross negligence.

The studio is a place of work: no smoking, no vaping, no photography of other customers, and no alcohol. We may refuse or discontinue a service in the event of harassment of staff or other customers.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If any provision of these terms is or becomes invalid, the validity of the remaining provisions is unaffected.